Managed Services

Don't sweat the small stuff

When everything is running smoothly, it's easy to forget that your network requires regular and consistent attention. However, when there's a hitch in the system, cleaning up the mess is often more of a headache than preventing it. With this in mind, many companies are taking advantage of flat-fee based services, commonly referred to as managed services, so they can better forecast and budget for IT expenditures. Feynman Group’s managed services program ensures that all of your software is up-to-date (including security protocols), it monitors the integrity of your system 24/7/365, and notifies you instantly through email if problems arise. To go the extra mile, Feynman Group offers around-the-clock personal contact, and we’ll even visit your business location as-needed to troubleshoot work station issues or installations. Let us manage your IT services so that you can focus on what's important: tending to your business.

Basic

  • Routine network maintenance with scheduled updates, reboots on servers and workstations
  • Security patch management
  • Asset/inventory management
  • Daily, weekly, and monthly automated system reports
  • Weekly backup checks
  • Quarterly backup restore testing
  • Weekly backup checks
  • 24x7x365 Monitoring
  • 30 minute response during regular business hours for emergency issues, 1 hour for non-emergency issues
  • Technician health and performance checkup
  • Annual review/update of firewalls, switches, antivirus and backup software
  • Routine quarterly onsite visit
  • Management of all related 3rd party network vendors including software, ISP, phone and backup service providers
  • Unlimited end-user technical support
  • Request Information

Standard

  • Routine network maintenance with scheduled updates, reboots on servers and workstations
  • Security patch management
  • Asset/inventory management
  • Daily, weekly, and monthly automated system reports
  • Weekly backup checks
  • Quarterly backup restore testing
  • Weekly backup checks
  • 24x7x365 Monitoring
  • 30 minute response during regular business hours for emergency issues, 1 hour for non-emergency issues
  • Technician health and performance checkup
  • Annual review/update of firewalls, switches, antivirus and backup software
  • Routine quarterly onsite visit
  • Management of all related 3rd party network vendors including software, ISP, phone and backup service providers
  • Unlimited end-user technical support
  • Request Information

Comprehensive

  • Routine network maintenance with scheduled updates, reboots on servers and workstations
  • Security patch management
  • Asset/inventory management
  • Daily, weekly, and monthly automated system reports
  • Weekly backup checks
  • Quarterly backup restore testing
  • Weekly backup checks
  • 24x7x365 Monitoring
  • 30 minute response during regular business hours for emergency issues, 1 hour for non-emergency issues
  • Technician health and performance checkup
  • Annual review/update of firewalls, switches, antivirus and backup software
  • Routine quarterly onsite visit
  • Management of all related 3rd party network vendors including software, ISP, phone and backup service providers
  • Unlimited end-user technical support
  • Request Information